My research focuses on how novices can participate in (and even) drive processes previously reserved for experts. To achieve this vision, I study, design, and develop technology to scaffold novice activities, to help large communities make sense of their collective problems, and create tools to aid the facilitation of these large design efforts. Check out D4SD and NatureNet as two examples.
While social computing tools have the potential to broaden access to design activities and can ease the burden on expert facilitators and organizers, these tools have the potential to strip participants of their agency and ability to drive the process. I study and build tools that preserve peoples’ agency in identifying and addressing THEIR own problems.Examples: D4SD, Canvas, NatureNet
Currently, many products and services don't meet the needs of every user. They're designed for the masses. To develop more inclusive products, everyone needs to be involved. This work focuses on systems and techniques that help novices get involved in the expert processes. How might we provide just in time training and support that is baked into the design experience for novices?Examples: ProbLib, CoNotate, Active Search
As communities gather to solve problems, scale quickly becomes a challenge. By leveraging concepts and techniques from crowdsourcing, machine learning, and information visualization—we can create tools that support collaborative community interpretation and sensemakingExamples: Design Patterns, Curri, DS Explorer
Learning analytics are often developed for teachers and administrators. In the worst cases, these approaches are more similar to learner surveillance than analytics. How might we democratize these tools so that they can be used by students to improve their learning in self-directed ways?Examples: IneqDetect, Reflection Analytics
Work is increasingly dynamic, decentralized, and multi-disciplinary. This raises new challenges related to learning and coordination. This work focuses on new coordination methods for multiple teams with diverse skillsets. We're currently studying design managers, design facilitators, and event organizers.Examples: coming soon
Go to Google Scholar for a full list of my papers. They do a better job organizing my publications than I could (or care to).
As an HCI researcher, my work is very multidisciplinary. My research broadly draws from the fields of participatory design, social computing, learning sciences, data science, and information visualization. These research directions are not mutually exclusive research directions and often feature significant overlap. You can use the filters below to explore my projects.